Know your rights & Responsibilities

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While doctors and hospitals provide medical care to the best of their knowledge and ability, Patients also have certain Responsibilities. towards their own care. Simultaneously they have Rights to avail best and affordable quality care. This list of RIGHTS AND RESPONSIBILITIES will help to get the maximum benefit from treatment, both to the patient and caregivers. The list is provided in all hospitals. Translation in local languages can be found here


  • Provide your doctor accurate and complete information of all aspects of your present and past medical history, medications, surgeries, and other procedures
  • Keep your medical records/reports in a manner that is accessible to the doctors
  • Ensure that you strictly follow your physician recommended treatment plan and comply with the instructions of the healthcare personnel who implement this plan
  • You are solely responsible for non compliance of your Physicians instructions. Hence, inform the Physician if you are unable to follow the prescribed treatment plan or have doubts
  • Keep track of the developments and/or progress of your condition especially while receiving care. Inform your doctor in time
  • Keep appointments. Notify your doctor if unable to do so
  • the property of the treating facility
  • the rights and property of other patients visiting the facility
  • the rights and property of all the treating/visiting doctors, nurses, paramedics, and other staff employed at the facility

To understand in advance and Promptly fulfill your financial obligation for healthcare services provided to you (including promptly providing updated insurance information, if applicable)

You are solely responsible for the lifestyle decisions you make and the effect these lifestyle choices have on your health.


  • Be treated impartially, irrespective of who you are, what your beliefs are , your nationality, disability or mode of payment, provided the facility offers the required services and has the capacity to treat you
  • Be considered with respect at all times, under all circumstances, while you are being treated
  • Be treated appropriately keeping in mind:
    • your personal privacy especially during examination
    • have your care discussions/consultations conducted discreetly & in a confidential manner
  • Have your medical records kept confidential and viewed only by authorised healthcare personnel
  • Have a person of your same sex present during a physical examination/treatment
  • Expect to be treated with the utmost safety during your stay in the facility as well as while undergoing procedures
  • Not undertake any procedures unless you voluntarily provide written consent for the same (exception being in lifethreatening emergencies or if you are incapacitated)
  • Have access to an interpreter if language is a barrier to your continuing care

Know the identity and professional status of the physician and other healthcare providers who are responsible for and/or involved in your care

  • Receive complete and current information concerning your diagnosis, treatment, and any known progress of your condition in a manner you understand
  • Collaborate with the physician in making treatment decisions (or participating in research projects if any) after being provided all the relevant information of the same
  • Accept or refuse medical care within the purview of the law, while ensuring that your refusal doesn't clash with the ethical and professional standards of the treating physician

If you so desire, to seek a second opinion from another doctor either from within or outside the facility with/without the consent of your current doctor

  • Be provided with an itemised bill of all the services you receive and have the details of the billed items explained to you if you so desire
  • If you have any complaints about any violation of your right, you also have a right to be made aware of how to initiate a complaint, how it would be processed and resolved

Download Patient Rights and Responsibilities Document in different Languages