1. Respect, dignity and behaviour
Every patient has the right to be treated with respect, courtesy and fairness without discrimination of age, gender, religion, caste or financial status. At the same time, patients must respect doctors, staff and fellow patients by being polite, punctual, avoiding unnecessary noise, following hospital rules and maintaining a positive and polite attitude in all interactions.

2. Privacy, confidentiality and safety
Your health details must be kept private and only shared with those directly involved in your care. During examinations and treatment, your privacy must be respected. As a patient, you also must support safety by checking your identity before tests, confirming medicines and doses following hygiene practices and cooperating with hospital safety rules.

3. Information, understanding and consent
Doctors must give you complete and updated information about your health status, diagnosis, treatment options, treating team, possible risks, expected outcomes and costs involved. This must be explained in simple words you understand. You have the right to ask questions, demand written prescriptions and reports and take a second opinion before major procedures. No test, surgery, experimental treatment or research can be done without your informed and voluntary consent.

4. Access to records and discharge care
You have the right to see and keep your medical records, prescriptions, investigation reports and discharge summaries. These are important for your care and future treatment. As a patient, you must take time to read these documents, clarify any doubts with your doctor and follow discharge instructions, medicines and follow-up advice properly after leaving the hospital.

5. Timely care and freedom of choice
Every patient has the right to safe, effective and timely medical care, especially in emergencies. You also have the right to post-treatment support and to choose your healthcare provider if you wish. At the same time, you must cooperate with your doctors by not delaying tests or follow-ups and by informing them if you notice new symptoms or side effects.

6. Bills, finances and planning ahead
You have the right to receive a clear, itemised bill with full details of treatment and services, and you may seek clarification or review if needed. As your responsibility, plan your finances and insurance in advance, settle bills promptly and keep copies of important payment and insurance documents. Proper financial planning helps reduce stress and ensures smooth treatment.

7. Feedback, complaints and improvement
Every patient has the right to raise concerns, complaints or suggestions about treatment, facilities, billing or staff behaviour without fear of being denied care. Hospitals must listen respectfully and act on your feedback. At the same time, patients must give constructive and respectful feedback so that healthcare services continue to improve for everyone.

8. Share correct details and follow healthy practices
You are responsible for giving complete and truthful information about your medical history, allergies, medicines, past surgeries and lifestyle habits. Hiding details can cause serious harm. You must follow your treatment plan carefully, taking medicines on time, going for tests, keeping follow-up visits, and following diet and exercise advice. Avoid self-medication or using another person’s prescription.